FAQ's     1.  How early should I arrive? 2.  Do I have to totally disrobe for my spa treatment? 3.  Should I wear make-up to the spa? 4.  What do I do with my valuables? 5.  Can I bring my child with me during my service? 6.  What do I have to wear for a pedicure? 7.  How long does a treatment package last? 8.  What do I bring for a pamper day? 9.  When is the spa open? 10.  What facilities do you have? 11.  Do you offer gift vouchers? 12.  What is the Age Policy for the Spa? 13.  How do I book? 14.  Where do I go for more information and details? 15.  Why do muscles tighten? 16.  How do I know my muscles are tight? 17.  Why do muscles get tight and where are my tight muscles? 18.  What is massage therapy? 19.  What do I wear for my massage therapy? 20.  Do I need an appointment? 21.  How long are the treatments? 22.  What types of treatments are there? 23.  What if Mom or Dad wants massage therapy too? 24.  What if I would like a Birthday Party? 25.  What are the terms and conditions? 1.  How early should I arrive? A minimum of 10 minutes is ideal for each visit, will allow you time to change, relax, use the locker facilities and consult with your personal therapist. Clients that may wish to use the steam/sauna facilities may come in up to 30 minutes early and enjoy a shower prior to services. These however must be booked with your treatment booking. ^ Top 2.  Do I have to totally disrobe for my spa treatment? We supply disposable underwear. Our therapists are trained to drape towels and sheets to maintain your privacy, however your own undergarments may be worn, but it isn’t needed and we cannot be responsible for stains and damage. ^ Top 3.  Should I wear make-up to the spa? It isn’t necessary. Some services such as facials and make up applications require that the make-up be removed, while many of our body therapies also include some facial treatments. ^ Top 4.  What do I do with my valuables? Although Essentials provides a locker room to our spa day guests, we recommend that you avoid bringing your valuables. ^ Top 5.  Can I bring my child with me during my service? We do not allow children accompanying you for any service, no matter how brief. This would be disrespectful to those guests who arranged for childcare and have come to relax. There are also safety issues involved. ^ Top 6.  What do I have to wear for a pedicure? We always suggest open toe shoes (sandals/ flip-flops), nail varnish can take up to an hour sometimes to dry so avoid wearing sock or shoes that may press down on the toe. ^ Top 7.  How long does a treatment package last? Full day treatment packages can start at 8:30 and end at 18:30 – it all depends on the package that is booked. If you have family/home commitments then please inform the spa prior to your treatment package. Half day treatment packages are either in the morning or the afternoon (08:30-13:30 or 13:30-18:30). This however depends entirely on your program and wishes. ^ Top 8.  What do I bring for a pamper day? The spa provides robes slippers, disposable underwear and towels, during your stay. PLEASE DO NOT WEAR HEELED SHOES. ^ Top 9.  When is the spa open? The spa is open daily; treatments are from 08:00 until 20:00. In winter the spa operates from 08:00 until 19h00. The Spa is closed on Christmas day. ^ Top 10.  What facilities do you have? Our spas have 3 treatment rooms, one dual treatment room, male and female changing facilities with shower facilities, our relaxation room provides our clients with refreshments, a steam /sauna room depending on the spa. Arniston Spa has a Rasul. ^ Top 11.  Do you offer gift vouchers? Yes, we can offer gift vouchers for either a monetary value or for a specific treatment, these last for three years from the day of purchase. ^ Top 12.  What is the Age Policy for the Spa? The Spa is reserved for the use of adults at all times. Unfortunately we cannot offer treatments to persons under the age of twelve. Young adults aged 12-19 years must be accompanied by an adult at all times whilst visiting the Spa. ^ Top 13.  How do I book? Our Spa Reservationist is available to take your call from 08:00 to 19:00 daily. Outside of these times your call will be dealt with by our Hotel Reception Team and will be confirmed to you by our Spa Reservationist when the office reopens. Alternatively, you can email our Spa with your enquiry. ^ Top 14.  Where do I go for more information and details? For full details of all our treatments & packages, along with a full price list and our latest special offers, please visit our web site at www.ginkgospas.com ^ Top 15.  Why do muscles tighten? Muscles tighten because they are working too hard. ^ Top 16.  How do I know my muscles are tight? Pain, soreness, achy, tired, these are the signs of tight muscles. ^ Top 17.  Why do muscles get tight and where are my tight muscles? Headaches Tight neck and shoulder muscles Tight jaw muscles (braces sometimes cause tight muscles) Allergies (sinus problems) Eye strain Back, Neck and Shoulder Pain Carrying heavy books A bad fall Poor posture Sitting for long periods of time Knee and Leg Pain Growing bodies means the bones and muscles are getting longer. Sometimes, as you grow the muscles feel painful or sore. There is one more reason muscles are painful. The last cause of muscle pain has to do with feelings. If someone hurts your feelings or you feel sad, your muscles will ache. If you worry about moving, friends, grandparents, parents, pets, sisters or brothers, school, fighting, traveling and many more things that are important to you, your muscles will feel tight. ^ Top 18.  What is massage therapy? Massage therapy relaxes the muscles by rubbing with hands. The person doing the rubbing is called a massage therapist. ^ Top 19.  What do I wear for my massage therapy? Shorts and a tee-shirt ^ Top 20.  Do I need an appointment? Yes ^ Top 21.  How long are the treatments? Ages 5-7..10 minutes Ages 8-12 ..15 minutes Ages 13-18..20 minutes ^ Top 22.  What types of treatments are there? YOU CHOOSE from our teens Menu! ^ Top 23.  What if Mom or Dad wants massage therapy too? Of course, we have two separate tables next to one another. You can look at one another getting a massage together. Sounds like fun! ^ Top 24.  What if I would like a Birthday Party? Of course, we have a birthday package. ^ Top 25.  What are the terms and conditions? Click here to download PDF ^ Top

We take an uncompromising approach to your health,beauty and wellbeing. All the therapies offered in our Spa have been carefully chosen to create the perfect environment... more...   THE DIFFERENCE……………..We are a group of passionate & dedicated professionals that possess a virtue that very few spa consulting companies have... more...